PRIVACY POLICY

This Privacy Policy outlines the protocols and processes of Terbium Solutions Private Limited, regarding the gathering, utilization, and disclosure of your personal data on terbiumsolutions.com and terbiumsolutions.in (the "Site") and the services we provide, including but not limited to the services, features, content, application(s), or Messaging Services/applications (collectively referred to as the "Services").

“Our "Messaging Services" encompass the connection of your Facebook and Instagram accounts, allowing us to access your Facebook and Instagram Messenger accounts on your behalf. This is subject to the Privacy Policy Expectations outlined in the Facebook Platform terms set by Meta, which can be found at the provided link. (https://developers.facebook.com/docs/development/terms-and-policies/privacy-policy).

You agree to this Privacy Policy, in its entirety, when you:

  • access or use the Site; and/or
  • use any Service provided by Us; and/or

Please be aware that our company reserves the right to periodically review and update our Privacy Policy. We will do so by prominently posting a notice on our homepage indicating that the Privacy Policy has been changed, along with updating the effective date of the policy. In the event of any significant changes, we will notify you via email (sent to the email address provided in your account) or through a notice on this website before the changes take effect. By continuing to use the website after the revised Privacy Policy has been posted, you will be considered to have agreed to the updated terms.

We are committed to safeguarding your privacy and adhere to the following principles:

  1. We do not rent or sell your personally identifiable information to third parties for any purpose. Any personally identifiable information you provide will be protected using industry-standard protocols and technology.

Our Privacy Policy covers the following areas:

  1. Information: Types, Collection, Purpose, Sharing, and Requests for Modification & Erasure
  2. User Obligations
  3. Business Transfers
  4. Marketing Rules
  5. Opt-Out Policy
  6. Miscellaneous

1. INFORMATION: TYPE, COLLECTION, PURPOSE & REQUEST FOR ERASURE

This section provides comprehensive information regarding the data type that will be processed, the manner in which it will be processed, the purposes for which it will be processed, and your request for the erasure of information.

The data we collect allows us to customize, enhance, and maintain the functionality of our services. In certain instances, we may request, gather, and display your personally identifiable information (PII) in relation to specific aspects of our services. We collect the following types of information from our users:

1.1.1 Account Information

When you create an account, you will provide personal information such as your username, password, email address, physical address, and phone numbers. It is important to note that this information may be unique to you, and by creating an account and providing personal information, you acknowledge that others, including us, may be able to identify you and you may not remain anonymous. We may utilize your contact information to send you updates and details about our services. We reserve the right to contact you when necessary, such as for account recovery purposes.

1.1.2 User Content

Certain features of our services allow you to contribute content, such as written comments, inquiries, or likes/ratings. Any content you submit to our services may be stored indefinitely, even if you decide to terminate your account. We may also share this content with third parties in a manner that does not disclose personally identifiable information, as outlined in our Privacy Policy.

1.1.3 IP Address Information and Other Information

When you interact with our services, your web browser automatically provides us with information such as your IP address and cookie data. This information is utilized to combat spam and malware, as well as to gather data on your interactions with our services (e.g., which links you have clicked on).

In general, our services collect usage information, such as the number and frequency of visitors to our site. This data is used in an aggregated form for statistical analysis, without personally identifying individuals.1.3.2. Service Providers

We, like many businesses, sometimes hire other companies ("Service Providers") to perform certain business-related functions. Examples include mailing information, maintaining databases, and hosting services. When We employ a Service Provider to perform a function of this nature, We provide it with the information that it needs to perform its specific function, which may include PII and other information that you provide to us via the Site.

All information that We provide to a Service Provider, as well as information that you share directly with a Service Provider, will be governed by such Service Provider's privacy policies. When you call a Service Provider using a phone number available via the Site, We, or Our third party service providers, may record these phone calls and share such recordings with the applicable Service Provider. The recordings shall be maintained by the Service Providers in accordance with their privacy policies.

1.3.3. Legal Requirements

We may disclose PII if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend Our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (d) protect against any legal liability. Moreover, you hereby consent to disclosure of any record or communication to any third party including the Government authorities in accordance with the applicable laws.

1.4. Request for Modification & Erasure

If your PII changes, you may correct, update or delete your PII, and/or deactivate your account, by emailing our Customer Support at support@terbiumsolutions.com

1.A. INFORMATION: TYPE, COLLECTION, PURPOSE & REQUEST FOR ERASURE [Special Additional Terms for Messaging Services]

1A.1. What data do we collect?

We collect your email address, manage and access page conversations on your Facebook and Instagram Messenger accounts, manage accounts, settings, and web hooks for the page, and display a list of pages.

1A.2. How do we process information and what is the purpose of collecting your information?

To activate the messaging service on selected Facebook and Instagram pages, we collect, use, and process your information/PII. This allows you to interact with real-world customers through Meta's messaging platforms. To process your information/PII, we will ask you to:

- Log in using your Facebook account

- Select the page where you want to activate messaging

- Grant the necessary permissions

- Activate the messaging service on the chosen page

1A.3. Request for modification and erasure

If your information/PII changes, you can correct, update, or delete it, as well as deactivate your account, by contacting our Customer Support at support@terbiumsolutions.com.

2. User obligations

You are required to always comply with the terms and conditions stated in the current Terms of Service and Privacy Policy. This includes respecting the intellectual property rights of third parties. You must not create or share any information that could be considered harmful, violent, offensive, racist, xenophobic, or that goes against the purpose and values of the Company and its user community. Furthermore, you should not provide any information to the Company or its users that you believe could be detrimental to your personal, professional, or social status. Violations of these guidelines may result in the Company restricting, suspending, or terminating your services.

3. Business transfers

In certain circumstances, such as the sale or acquisition of businesses or assets, PII may be included as part of the transferred assets. If there is a corporate sale, merger, reorganization, dissolution, or similar event, we will notify you via email and/or a prominent notice on our website about any changes.

4. MARKETING REGULATIONS

By providing your consent and submitting your email address through the Site and/or utilizing our Services, you acknowledge and agree to receive email communications from us and our third-party advertisers. Despite the fact that your telephone number may be registered on the Do-Not-Call List, we reserve the right to contact you via telemarketing in compliance with applicable laws.

5. OUR UNSUBSCRIBE POLICY:

If you wish to stop receiving future communications from us, kindly send an email to support@terbiumsolutions.com with your Login Name and email address.

5.1. DATA RETENTION

In order to provide our services and comply with relevant laws, we will retain personal data and the data we process on behalf of our customers for as long as necessary.

6. MISCELLANEOUS

6.1. Other Websites

The Site may include links to websites owned and/or operated by third parties. We are not responsible for the privacy practices or content of such websites. We recommend contacting these third parties directly to inquire about their privacy, security, and data collection and distribution policies before providing them with any information.

6.2. Testimonials

Customer testimonials may be published on the Site, containing personally identifiable information (PII) such as the customer's name. Prior to posting the testimonial, we obtain the customer's consent to include their PII. If you wish to have your PII removed from the public pages of the Site, please send a request to support@terbiumsolutions.com.

6.3. Social Media Widgets

The Site may feature social media functionalities, such as the Facebook Like button, and widgets like the share this button or interactive mini-programs that operate on the Site. These functionalities may collect your IP address, track the pages you visit on the Site, and use cookies to ensure their proper functioning. Social media features and widgets are either provided by third parties or directly hosted on the Site. Your interactions with these features are subject to the privacy policy of the company that provides them.

6.4. Security

We take reasonable measures to safeguard PII against loss, misuse, unauthorized access, disclosure, alteration, and destruction. It is important to note that email communication with the Site may not be entirely secure, so please exercise caution when deciding what information to share with us via email. When you provide sensitive information (such as a credit card number) on our order forms, we use appropriate technology to encrypt the transmission of that information. We prioritize the security of your personal information.

6.5. Minors

Individuals who are under the age of 18 are prohibited from using and/or providing their personal information on the Site. We are committed to not knowingly soliciting or collecting information from individuals under the age of 18. We strongly encourage parents and guardians to actively engage with their children online, and to actively participate in and supervise their children's interactive activities.

6.6. Contacting Us

Our website features a "contact us" page that includes email links, allowing you to directly reach out to us with any inquiries or feedback you may have. If you have any questions regarding our Privacy Policy or our privacy practices, please do not hesitate to contact us at support@terbiumsolutions.com.